At Renewd® we offer an included warranty, with the option of free Pick-Up and Return Service. This means that we will pick up your (defective) device free of charge at your home, as long as it is within the warranty period, and return it to you after repair. This extended service is not provided by Apple, but directly by Renewd®. Seehttps://www.renewd.com/warranty for more information.

At Renewd®, we offer an included warranty, and you can make free use of our Pick-Up and Return Service. This means that we will pick up your (defective) device free of charge at your home, provided it is within the warranty period and conditions, and return it to you after repair. This extended service is not provided by Apple, but directly by Renewd®. See https://www.renewd.com/nl/garantie for more information. Please note: This warranty also applies to the battery!

It is mandatory that you return the device in its original packaging. This way, the return process can be handled properly. If you are no longer in possession of the original packaging and the receipt, it is unfortunately not possible to return it.

For devices that are defective and within the warranty conditions, we offer a free Pick-Up & Return service. We will pick up the appliance at your home and return it to you after repair. Please follow the steps described at: https://www.renewd.com/warranty.

You can find them online:

https://www.renewd.com/warranty/category/warranty-terms.

Our support team will be happy to help you assess whether your damage is covered by the warranty. When in doubt, always contact us via [email protected]. Don’t forget to send a detailed explanation and possibly pictures, so we can help you properly! This way, we prevent you from sending in your device unnecessarily.

If the warranty has expired, we advise you to contact a Repair Center directly. If your request falls outside the warranty period, it can no longer be claimed with us. This way you will be helped faster! Repair is more durable than buying a new device, so we always recommend looking at all the possibilities!

You can find the IMEI number at: Settings > General > Info.

Do you still have the original packaging? You can also find the IMEI number on the packaging.

The repair process takes on average 5-7 working days from the time we receive the phone. Please allow 1-3 working days for dispatch depending on the location from which it is being dispatched. We always aim to get your device back to you as soon as possible!

The Renewd® devices are for sale through partners in many different countries within the European Union. For more information about all resellers, please visit: https://www.renewd.com/where-to-buy.

Renewd® sells its devices through different partners, so the shipping methods and costs differ per partner. This information can be found on the websites of our partners. For more information, see: https://www.renewd.com/where-to-buy.

Renewd® sells its appliances through different partners, so delivery times vary from partner to partner. This information can be found on the websites of our partners. For more information, see: https://www.renewd.com/where-to-buy.

Renewd® sells its devices through different partners, so the Track & Trace code is added by the partner when placing an order. This information can be found on the websites of the partners. For more information, see:

https://www.renewd.com/where-to-buy.

You cannot collect your order at our shop. The order will be sent to your home address or pickup point when you buy online. Some of our resellers also sell our devices in their shops. For more information about our partners, please visit:

https://www.renewd.com/where-to-buy.

In the unlikely event that something is wrong with one of your Renewd® appliances, you can make use of the free Pick-Up and Return Guarantee Service throughout the European Union. Your appliance will then be picked up at your home free of charge and returned to your selected address after the repair.

It is mandatory that you return the device in its original packaging. This way the return process can be handled properly. If you are no longer in possession of the original packaging and your receipt/card, it is unfortunately not possible to return it.

A Renewd® Smartphone is standard delivered with:

• Lightning to USB cable
• SIM pin

A Renewd® Watch is standard delivered with:

• Magnetic charging cable

Renewd® is focusing on sustainability in all layers of the company and saves a lot of e-waste by delivering just the cable. With this standard taken in mind, Renewd® follows the manufacturers’ guidelines.

If one or more of these accessories are missing, please contact us at [email protected].

The Renewd® head office is located at the following address:

Burgermeester Verderlaan 11E, 3544AD Utrecht, The Netherlands

Our e-mail address is: [email protected].

From another iPhone: https://support.apple.com/en-gb/HT201269

From Android: https://support.apple.com/en-gb/HT201196

If your Renewd® iPhone is not working properly, you can restart it.

To shut down your device, please perform one of the following steps:

1. On a device with Face ID:

• Press and hold the side button and one of the volume buttons at the same time until you see the sliders on the screen, then drag the ‘Turn off’ slider.

2. On a device with a Home button:

• Press and hold the side button or the snooze button (depending on which model you have) and drag the slider.

3. All models:

• In Settings, tap ‘General’ > ‘Turn off’ and drag the slider.

To turn on your Renewd® iPhone again, press and hold the side button or the snooze button (depending on which model you have) until the Apple logo appears.

For more information: https://support.apple.com/en-gb/guide/iphone/iph841379c3d/ios

For more information, please visit: https://support.apple.com/en-gb/guide/iphone/iph3ecf67d29/ios.

For more information, please visit: https://support.apple.com/en-gb/HT201252

“Find my Device” must be disabled before you submit a device for repair. The following steps have to be followed:

• Open settings.
• Tap [your name] > ‘Find my’.
• Tap ‘Find my iPhone’, and then tap Disable
• Enter the password for your Apple ID.
• Tap disable

For more information, see: https://support.apple.com/en-gb/HT211149.

The package of a Renewd® iPhone includes a warranty card, a cable, and a SIM tray pin. All products are packed in FSC-certified packaging.

For more information, please visit:  https://support.apple.com/en-gb/iphone

Renewd® values its own products and the planet and this is why we decided to partnership with WeForest. For every Renewd® iPhone sold, you directly contribute to a reforestation project in Ethiopia. When choosing a Renewd® iPhone, you donate to the restoration and development of arid areas and rural communities that are lifted out of external poverty. For more information:

https://partners.weforest.org/sponsor/renewd.

That is correct. The Renewd® iPad is not delivered with a charging cube. Just like Apple, Renewd® does not deliver a charging cube with the Renewd® iPad. To use the Renewd® iPad optimally, we recommend always using certified accessories.

You can power on and configure your Renewd® iPad via an internet connection. You can also configure Renewd® iPad by connecting it to your computer. If you have another iPhone, iPad, iPod Touch or Android device, you can transfer your data from it to your new iPhone. For more information:

https://support.apple.com/en-gb/guide/ipad/ipad995bb83d/ipados.

If your Renewd® iPad is not working properly, you can restart it.

To shut down your device, please perform one of the following steps:

• Press and hold one of the volume buttons and the top button until you see the “Power off” slider.
• Drag the slider and wait 30 seconds for the device to turn off.
• To turn the device on again, press and hold the top button until you see the Apple logo.

For more information see: https://support.apple.com/en-gb/HT210631.

Please follow the steps below to make a backup:

• Connect the device to a Wi-Fi network.
• Go to ‘Settings’ > [your name] and tap ‘iCloud’.
• Tap “iCloud backup”.

Tap Back Up Now. Stay connected to your Wi-Fi network until the process has finished. Under Back Up Now, the date and time of your last backup will be displayed.

For more information, see: https://support.apple.com/en-gb/HT211228.

Follow the steps below to reset the iPad to factory settings:

• In Settings, tap ‘General’ > ‘Transfer or Reset iPad’.
• Do one of the following:

1. Prepare your content and settings to transfer to a new iPad: Tap Get Started, then follow the onscreen instructions. When you finish, return to Settings > General > Transfer or Reset iPad, then tap Erase All Content and Settings.
2. Erase all of your data from iPad: Tap Erase All Content and Settings.

For more information, see: https://support.apple.com/en-gb/guide/ipad/ipad8f91b5e3/ipados.

You need to disable “Find my Device” before submitting a device for repair. For more information, please visit: https://support.apple.com/en-gb/HT211149.

Do not forget to transfer your data from the old to the new device first. Then follow the steps below to delete your iCloud:

• If you have an Apple Watch paired with the iPhone, disconnect it.
• Back up the device.
• Sign out of your iCloud and the iTunes Store and App Store.
• Go back to ‘Settings’ > ‘General’ > ‘Reset’ > ‘Clear all content and settings’.
• Enter the access code for the device. Then tap ‘Erase device’.

For more information, see: https://support.apple.com/en-gb/HT201351.

You can find your IMEI number and/or serial number at: Settings > General > Info. Do you still have the original packaging? You can also find the IMEI number there.

The package of a Renewd® iPad contains a warranty-certified charging card and a cable. All products are packed in FSC-certified packaging.

For more information, please visit: https://support.apple.com/en-gb/ipad

The Apple Watch wristband wears out faster and gets dirty quicker. For this reason, Renewd® decided not to give the original strap of the Watch a second life. This way, your Watch lasts even longer and you can be sure that you do not have to worry about hygiene.

The circumference of the wristband supplied with a Renewd® Watch 38/40 mm has a minimum circumference of 16 cm and a maximum circumference of 19.5 cm.

The circumference of the wristband supplied with a Renewd® Watch 42/44 mm has a minimum circumference of 17 cm and a maximum circumference of 21.5 cm.

With a Renewd® Watch 1 wristband is standard delivered. The sizes are indicated in the product information. We do not deviate from this. If it does not fit, we recommend you buy a matching strap yourself. This way you can still make optimal use of your Renewd® Watch.

We advise you to only use a Renewd® Watch if you can pair it with an iPhone. If you are pairing your Renewd® Watch with an Android device, the functions are very limited.

You do not need to manually sync/back up your Renewd® Watch. The Renewd® Watch automatically backs up its content each time you pair it with an iPhone. The content is stored in your iPhone iCloud or iTunes backups, but cannot be viewed from iCloud. It is also backed up when you disconnect the two devices. You can restore your Renewd® Watch from the last backup by choosing the “Restore from backup” option when you pair your Renewd® Watch with your iPhone again.

For more information, see: https://support.apple.com/en-gb/HT204518.

Just like any computer, the Renewd® Watch will occasionally need a power cycle to fix problems. Resetting the Renewd® Watch with a reboot can be accomplished using a simple process. To reboot the Renewd® Watch, long press the button on the side followed by a swipe across the screen. The same screen can also be used to enter power reserve mode.

https://support.apple.com/en-gb/guide/watch/apd521a8a902/watchos.

“Find my Device” must be disabled before you submit a device for repair. For more information, please visit: https://support.apple.com/en-gb/HT211149.

Please follow the steps below to remove your iCloud from your Renewd® Watch:

• Hold the Renewd® Watch and iPhone close together when disconnecting.
• Open the Watch app on the iPhone.
• Go to the ‘My Watch’ tab and tap ‘All Apple Watches’.
• Tap the Info button next to the Watch you want to disconnect.
• Unpair Apple Watch’.
• On a GPS + Cellular model of the Watch, choose whether to keep or remove the cellular subscription.
• Tap again to confirm.

For more information, see: https://support.apple.com/en-gb/HT204568.

https://support.apple.com/en-gb/watch

To enjoy the full functionality of your Renewd® Apple Watch, check the compatibility. Make sure that your Apple Watch works with the latest software. During the process of shipping and storage at the stores, it can be so that a new iOS update is released. In this case, your Renewd® Apple Watch has to be manually updated before use.

To get more information and instructions on how to sync your Apple Watch and iPhone please visit the Apple Support site: How to Sync your Watch & iPhone

The first time your iMac is booted up, the Setup Assistant will appear to help you perform some simple steps to get started using your Mac. You can follow all the steps or skip some and configure later. For more information on the steps, see: https://support.apple.com/en-gb/guide/imac/apd831707cb3/mac.

To restart your MacBook, press and hold the power button until the Mac turns off. After a few seconds, press the power button again to start your Mac. Unsaved changes in open documents may be lost. For more information, see: https://support.apple.com/en-gb/guide/mac-help/mh26785/mac.

A backup on a MacBook can be made in several ways. By using Time Machine or iCloud, both accessible on your MacBook. For more information, see: https://support.apple.com/en-gb/mac-backup.

Follow the steps below to restore your MacBook to factory settings:

• Make a backup copy.
• Log out of iTunes, iCloud and iMessage.
• Reset the NVRAM.
• Erase the hard drive and reinstall macOS.

For more information, see: https://support.apple.com/en-gb/HT201065.

“Find my Device” should be disabled before sending a device for repair. For more information, please visit: https://support.apple.com/en-gb/HT211149.

You can find your IMEI number and/or serial number at: Settings > General > Info. Do you still have the original packaging? You can also find the IMEI number there.

The package of a Renewd® MacBook contains a warranty card and an original or certified charger and cable. All products are packed in FSC-certified packaging.

For more information, please visit: https://support.apple.com/en-gb/mac/macbook.

If you want to transfer data from your phone, follow the steps that appear on the screen when your phone is first turned on. If you skip these steps, you will receive a notification in a few minutes that the Pixel is not fully set up yet. Tap ‘Complete setup’.

For more information, see: https://support.google.com/pixelphone/answer/6111329?hl=en.

The Renewd® Pixel can be rebooted by pressing and holding the power button for approximately 30 seconds until the phone reboots. You may need to tap the restart screen. For more information, see: https://support.google.com/pixelphone/answer/6377386?hl=en#:~:text=fixed%20the%20issue.-,Restart%20your%20phone,about%2030%20seconds%20to%20restart.

First, check what data will be copied during setup. Then charge both phones and install all available updates on your Renewd® Pixel. Find the items you need and copy the data from your Android phone to your Renewd® Pixel. For more information, see: https://mobiletrans.wondershare.com/pixel/transfer-data-from-pixel-to-pixel.html.

You can find your IMEI number and/or serial number at: Top left of your phone > Information. Do you still have the original packaging? You can also find the IMEI number there.

The box of a Renewd® Pixel contains a warranty card and a cable. All products are packed in FSC-certified packaging.

For more information, please visit: https://support.google.com/pixelphone/?hl=en#topic=7078250