At Renewd® we offer a 2-Year warranty, with the option of free Pick-Up and Return Service. This means that we will pick up your (defective) device free of charge at your home, as long as it is within the warranty period and conditions, and return it to you after repair. This extended service is not provided by Apple, but directly by Renewd®. See https://www.renewd.com/nl/garantie  for more information.

At Renewd®, we give a 2-Year warranty, and you can make free use of our Pick-Up and Return Service. This means that we will pick up your (defective) device free of charge at your home, provided it is within the warranty period and conditions, and return it to you after repair. This extended service is not provided by Apple, but directly by Renewd®. See https://www.renewd.com/nl/garantie  for more information.

Please note: this Warranty also applies to the battery!

It is mandatory that you return the device in its original packaging. This way, the return process can be handled properly. If you are no longer in possession of the original packaging and the receipt, it is unfortunately not possible to return it.

For devices that are defective and within the warranty conditions, we offer a free Pick-Up & Return service. We will pick up the appliance at your home and return it to you after repair. Please follow the steps described at: https://www.renewd.com/warranty .

https://www.renewd.com/nl/garantie/garantievoorwaarden

Our support team will be happy to help you assess whether your damage is covered by the warranty. When in doubt, always contact us via [email protected] . Don’t forget to send a detailed explanation and possibly pictures, so we can help you properly! This way we prevent you from sending in your device unnecessarily.

If the warranty has expired, it is still possible to have your device repaired. Our advice is to contact a Repair Center directly for this because this falls outside the warranty and can no longer be claimed from us. This way you will be helped faster! Repair is more durable than buying a new device, so we always recommend looking at all the possibilities!

You can find the IMEI number at: Settings > General > Info. Do you still have the original packaging? You can also find the IMEI number on the packaging.

The repair process takes on average 5-7 working days from the time we receive the phone. Please allow 1-3 working days for dispatch depending on the location from which it is being dispatched. We always aim to get your device back to you as soon as possible!

The Renewd^® devices are for sale through partners in many different countries within the European Union. For more information about all resellers, please visit:

https://www.renewd.com/where-to-buy

Renewd^® sells its devices through different partners, so the shipping methods and costs differ per partner. This information can be found on the websites of our partners. For more information, see: https://www.renewd.com/where-to-buy

Renewd^® sells its appliances through different partners, so delivery times vary from partner to partner. This information can be found on the websites of our partners. For more information, see: https://www.renewd.com/where-to-buy

Renewd^® sells its devices through different partners, so the Track & Trace code is added by the partner when placing an order. This information can be found on the websites of the partners. For more information, see:

https://www.renewd.com/where-to-buy

You cannot collect your order at our shop. The order will be sent to your home address or pickup point when you buy online. Some of our resellers also sell our devices in their shops. For more information about our partners, please visit:

https://www.renewd.com/where-to-buy

Please contact the shop where you ordered it. Every shop has its own guidelines, so this may vary from shop to shop.

In the unlikely event that something is wrong with one of your Renewd^® appliances? Then you can make use of the free Pick-Up and Return Guarantee Service throughout the European Union. Your appliance will then be picked up at your home free of charge and returned to your selected address after the repair.

It is mandatory that you return the device in its original packaging. This way the return process can be handled properly. If you are no longer in possession of the original packaging and your receipt/card, it is unfortunately not possible to return it.

This depends on the country and the shop where it was purchased. Each country and each shop have different withdrawal periods. This information can be found on the website where you made your Renewd® purchase.

Every Renewd® unit has been used before and can have some minor traces of use but is technically always 100% in order. The guideline for the traces of use is that in a normal (natural) light, at an arm’s length distance, you will not see any obvious scratches or other traces of use. Should the product not be in line with your expectations, please contact us by e-mail at [email protected] with photos and an explanation.

No earplugs or headset are ever included with a Renewd® smartphone.

A Renewd^® smartphone is standard delivered with:

– Lightning to USB cable

– SIM pin

A Renewd^® Watch is standard delivered with:

– Magnetic charging cable

Renewd^® is focusing on sustainability in all layers of the company and saving a lot of e-waste by delivering just the cable. With this standard taken in mind is Renewd^® following the manufacturers’ guidelines.

If one or more of these accessories are missing, please contact us at [email protected]

The Renewd® head office is located at the following address:

Burgermeester Verderlaan 11E, 3544AD Utrecht, The Netherlands

Our e-mail address is: [email protected]

From another iPhone: https://support.apple.com/en-gb/HT201269

From Android: https://support.apple.com/en-gb/HT201196

If your Renewd® iPhone is not working properly, you can restart it.

To shut down your device, please perform one of the following steps:

1. On a device with Face ID: Press and hold the side button and one of the volume buttons at the same time until you see the sliders on the screen, then drag the ‘Turn off’ slider.

– On a device with a Home button Press and hold the side button or the snooze button (depending on which model you have) and drag the slider.

– All models: In Settings, tap ‘General’ > ‘Turn off’ and drag the slider.

2. To turn on your Renewd® iPhone again, press and hold the side button or the snooze button (depending on which model you have) until the Apple logo appears.

For more information: https://support.apple.com/en-gb/guide/iphone/iph841379c3d/ios

For more information, please visit: https://support.apple.com/en-gb/guide/iphone/iph3ecf67d29/ios

For more information, please visit: https://support.apple.com/en-gb/HT201252

Find my Device must be disabled before you submit a device for repair. The following steps have to be followed:

1. Open settings.
2. Tap [your name] > ‘Find my’.
3. Tap ‘Find my iPhone’, and then tap Disable.
4. Enter the password for your Apple ID.
5. Tap disable.

For more information, see: https://support.apple.com/en-gb/HT211149

You can find your IMEI number and/or serial number at: Settings > General > Info. Do you still have the original packaging? You can also find the IMEI number there.

There are several ways to activate your Renewd^® iPhone. Our advice is to activate your device by placing a sim-card in it and turning it on. This way, the Renewd^® iPhone will recognize your carrier and location and all relevant settings are automatically set correctly.

The package of a Renewd^® iPhone includes a warranty card, cable, and a SIM tray pin. All products are packed in FSC certified packaging.

For more information, please visit:  https://support.apple.com/en-gb/iphone

Renewd^® values its own products and the planet. That is why we decided to cooperate with WeForest, so that every Renewd^® iPhone that is sold directly contributes to a reforestation project in Ethiopia. Your choice of a Renewd^® iPhone contributes to the restoration and development of arid areas and rural communities are lifted out of external poverty. For more information:

https://www.weforest.org/partner/renewd

That is correct. The Renewd^® iPad is not delivered with a charging cube. Just like Apple, Renewd^® does not deliver a charging cube with the Renewd^® iPad. To use the Renewd^® iPad optimally, we recommend to always use certified accessories.

You can power on and configure your Renewd^® iPad via internet connection. You can also configure Renewd^® iPad by connecting it to your computer. If you have another iPhone, iPad, iPod Touch or Android device, you can transfer your data from it to your new iPhone. For more information:

https://support.apple.com/en-gb/guide/ipad/ipad995bb83d/ipados

If your Renewd^® iPad is not working properly, you can restart it.

To shut down your device, please perform one of the following steps:

1. Press and hold one of the volume buttons and the top button until you see the “Power off” slider.
2. Drag the slider and wait 30 seconds for the device to turn off
3. To turn the device on again, press and hold the top button until you see the Apple logo.

For more information see: https://support.apple.com/en-gb/HT210631

Please follow the steps below to make a backup:

1. Connect the device to a Wi-Fi network.
2. Go to ‘Settings’ > [your name] and tap ‘iCloud’.
3. Tap “iCloud backup”.
4. Tap ‘Back up now’.

For more information, see: https://support.apple.com/en-gb/HT211228

Follow the steps below to reset the iPad to factory settings:

1. In Settings, tap ‘General’ > ‘Transfer or Reset iPad’.
2. Tap ‘Erase all content and settings’.

For more information, see: https://support.apple.com/en-gb/guide/ipad/ipad8f91b5e3/ipados

You need to disable Find my Device before submitting a device for repair. For more information, please visit: https://support.apple.com/en-gb/HT211149

Do not forget to transfer your data from the old to the new device first. Then follow the steps below to delete your iCloud:

1. If you have an Apple Watch paired with the iPhone, disconnect it.
2. Back up the device.
3. Sign out of your iCloud and the iTunes Store and App Store.
4. Go back to ‘Settings’ > ‘General’ > ‘Reset’ > ‘Clear all content and settings’.
5. Enter the access code for the device. Then tap ‘Erase device’.

For more information, see: https://support.apple.com/en-gb/HT201351

You can find your IMEI number and/or serial number at: Settings > General > Info. Do you still have the original packaging? You can also find the IMEI number there.

The package of a Renewd^® iPad contains a warranty certified charging card and a cable. All products are packed in FSC certified packaging.

For more information, please visit: https://support.apple.com/en-gb/ipad

The Apple Watch strap wears out faster and gets dirty quicker. For this reason, Renewd^® decides not to give the original strap of the Watch a second life. This way the Watch lasts even longer, and you can be sure that you do not have to worry about hygiene.

The circumference of the strap supplied with a Renewd^® Watch 38/40 mm has a minimum circumference of 16 cm and a maximum circumference of 19.5 cm.

The circumference of the strap supplied with a Renewd^® Watch 42/44 mm has a minimum circumference of 17 cm and a maximum circumference of 21.5 cm.

With a Renewd® Watch 1 strap is standard delivered. The sizes are indicated in the product information. We do not deviate from this. If it does not fit, we recommend you to buy a matching strap yourself. This way you can still make optimal use of the Renewd® Watch.

We advise to only use a Renewd^® Watch if you pair it with an iPhone. If you are pairing your Renewd^® Watch with an Android device, the functions are very limited.

You do not need to manually sync / back up your Renewd® Watch. The Renewd® Watch automatically backs up its content each time you pair it with an iPhone. The content is stored in your iPhone iCloud or iTunes backups, but cannot be viewed from iCloud. It is also backed up when you disconnect the two devices. You can restore your Renewd® Watch from the last backup by choosing “Restore from backup” option when you pair your Renewd® Watch with iPhone again. https://support.apple.com/en-gb/HT204518

Just like any computer, the Renewd® Watch will occasionally need a power cycle to fix problems. Resetting the Renewd® Watch with a reboot can be accomplished using a simple process. To reboot the Renewd® Watch, long press the button on the side followed by a swipe across the screen. The same screen can also be used to enter power reserve mode. https://support.apple.com/en-gb/guide/watch/apd521a8a902/watchos

Find my Device must be disabled before you submit a device for repair. For more information, please visit: https://support.apple.com/en-gb/HT211149

Please follow the steps below to remove your iCloud from your Renewd^® Watch:

1. Hold the Renewd^® Watch and iPhone close together when disconnecting.
2. Open the Watch app on the iPhone.
3. Go to the ‘My Watch’ tab and tap ‘All Apple Watches’.
4. Tap the Info button next to the Watch you want to disconnect.
5. Tap ‘Disconnect Watch’.
6. On a GPS + Cellular model of the Watch, choose whether to keep or remove the cellular subscription.
7. Tap again to confirm.

For more information, see: https://support.apple.com/en-gb/HT204568

https://support.apple.com/en-gb/watch

To enjoy the full functionality of your Renewd^® Apple Watch,

check the compatibility. Make sure that your Apple Watch works with the latest software. During the process of shipping and storage at the stores, it can be so that a new iOS update is released. In this case your Renewd^® Apple Watch has to be manually updated before use.

To get more information and instructions on how to sync your Apple Watch and iPhone please visit the Apple Support site.

How to Sync your Watch & iPhone

The first time your iMac is booted up, the Setup Assistant will appear to help you perform some simple steps to get started using your Mac. You can follow all the steps or skip some and configure later. For more information on the steps, see: https://support.apple.com/en-gb/guide/imac/apd831707cb3/mac

To restart your MacBook, press and hold the power button until the Mac turns off. After a few seconds, press the power button again to start your Mac. Unsaved changes in open documents may be lost. For more information, see: https://support.apple.com/en-gb/guide/mac-help/mh26785/mac

A backup on a MacBook can be made in several ways. By using Time Machine or the iCloud, both accessible on your MacBook. For more information, see: https://support.apple.com/en-gb/mac-backup

Follow the steps below to restore your MacBook to factory settings:

1. Make a backup copy.
2. Log out of iTunes, iCloud and iMessage.
3. Reset the NVRAM.
4. Erase the hard drive and reinstall macOS.

For more information, see: https://support.apple.com/en-gb/HT201065

Find my Device should be disabled before sending a device for repair. For more information, please visit: https://support.apple.com/en-gb/HT211149

You can find your IMEI number and/or serial number at: Settings > General > Info. Do you still have the original packaging? You can also find the IMEI number there.

The package of a Renewd^® MacBook contains a warranty card and an original or certified charger and cable. All products are packed in FSC certified packaging.

For more information, please visit: https://support.apple.com/en-gb/mac/macbook

You can perform a reset in various ways. Follow the steps below to reset your Renewd^® Samsung:

1. Swipe up to access your apps and tap ‘Settings’.
2. Tap ‘General administration
3. Tap ‘Reset
4. Tap ‘Restore factory data’
5. Tap ‘Reset

For more information, see: https://www.samsung.com/us/support/answer/ANS00062029/

For a factory reset using Find my Mobile, perform the following steps:

1. Your device must be connected to the Wifi or mobile network
2. Your device must be signed into your Samsung account
3. Remote control and remote unlock settings must be enabled.

For more information see: https://www.samsung.com/us/support/answer/ANS00062029/

You can back up your Renewd^® Samsung in different ways. Via your PC or an external memory with Smart Switch. For more information on making a back-up, see: https://www.samsung.com/uk/support/mobile-devices/backing-up-and-restoring-data-on-my-galaxy/

You can find your IMEI number and/or serial number in: Apps > Settings > Device info. Do you still have the original packaging? You can also find the IMEI number there.

The package of a Renewd^® Samsung includes a warranty card and a charging cable. All products are packed in FSC certified packaging.

If you want to transfer data from your phone, follow the steps that appear on the screen when your phone is first turned on. If you skip these steps, you will receive a notification in a few minutes that the Pixel is not fully set up yet. Tap ‘Complete setup’.

For more information, see: https://support.google.com/pixelphone/answer/6111329?hl=en

The Renewd^® Pixel can be rebooted by pressing and holding the power button for approximately 30 seconds until the phone reboots. You may need to tap the restart screen. For more information, see: https://support.google.com/pixelphone/answer/6377386?hl=en#:~:text=fixed%20the%20issue.-,Restart%20your%20phone,about%2030%20seconds%20to%20restart.

First, check what data will be copied during setup. Then charge both phones and install all available updates on your Renewd^® Pixel. Find the items you need and copy the data from your Android phone to your Renewd^® Pixel. For more information, see: https://mobiletrans.wondershare.com/pixel/transfer-data-from-pixel-to-pixel.html

You can find your IMEI number and/or serial number at: Top left of your phone > Information. Do you still have the original packaging? You can also find the IMEI number there.

The box of a Renewd^® Pixel contains a warranty card and a cable. All products are packed in FSC certified packaging.

For more information, please visit: https://support.google.com/pixelphone/?hl=en#topic=7078250