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Customer Service Representative

Working at Renewd® is fun, challenging and requires much personal responsibility. You are in charge of the after-sales of our products and to help Renewd® customers with complaints and questions. You will get in contact with customers from different countries and will receive requests in different languages. Success in this role is being a quick learner who can think on their feet and resolve any issues that come up with a customer-first mindset 

This role requires a skilled Customer Service Representative who manages inbound and outbound phone calls and email requests and interacts with a friendly, helpful approach. It’s important to have the communication and interpersonal skills to provide support, answer questions, and resolve issues in an efficient manner. As the voice and face of Renewd®, you will be fully responsible for reinforcing our reputation for exceptional customer service 

Quality Control Renewd®

Your responsibilities in this role:

  •  Manage inbound and outbound calls, emails, and chats with knowledge, efficiency, and professionalism as well as kindness; 
  • Identify and address customer needs with a goal of complete satisfaction; 
  • Follow company communications guidelines and procedures (Renewd® Branding); 
  • Recommend improvements to processes for improved company efficiency and customer satisfaction; 
  • Build lasting relationships with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences; 
  • Respond quickly, professionally, and accurately to all customer inquiries regarding complaints, product returns, and warranties; 
  • Empowered to make decisions to improve our support and processes with a customer-first mindset. 

You recognize yourself in this:

  •  MBO+ work and thinking level 
  • Approximately 2 years relevant work experience is a pre 
  • Knowledge of Office programs 
  • Dutch and English speaking (German and French speaking is a pre) 
  • Strong communication skills, including active listening 
  • Be able to work individually as well as together as a team 
  • Ability to multitask, manage your time, and prioritize 
  • Customer-first attitude with problem solving skills 
  • Ability to solve problems and deescalate conflicts tactfully 
  • Sustainable mindset with market affinity 

This is what you get from us:

  •  An excellent salary, that speaks for itself; 
  • A well-kept workplace; 
  • 25 more-than-deserved vacation days; 
  • Travel allowance and pension scheme; 
  • A dynamic and challenging job, in a young international team. You get something from many departments and you grow with the company; 
  • A more than extensive lunch at the office (vegetarian, veggies, halal. etc), at the expense of the boss! 
  • Sociability; we celebrate everything! So also the holidays of our international colleagues; 
  • A flat organization, both in terms of humor and hierarchy! Having a drink with your boss or manager on a Friday afternoon drink is the rule rather than the exception. 

How to apply

Share your motivation and CV with Tibet Araz ([email protected]). 

If you have any questions in advance, feel free to send a message! 

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