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Warranty Terms for Renewd® Products

Every Renewd® device is covered by a 2-Year warranty, which also includes availing of our Free Pick-Up and Return Service throughout Europe.

Software related issues
Non-Renewd® products
Any damage caused by the user e.g. water damage

Please note that Renewd® Products are given a second life and (may) contain previous user traces. Each Renewd® Product is carefully tested and reviewed by certified specialists and meet strict requirements that follow manufacturer’s guidelines.

Each individual warranty claim will be reviewed by those certified specialists and is assessed in a similar way as a newly bought device.

How consumer law relates to this warranty?

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). other than as permitted by law, Renewd® does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. for a full understanding of your rights you should consult the laws of your country, province or state.

Warranty limitations subject to consumer law

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Renewd® disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Renewd® limits the duration and remedies of such warranties to the duration of this express warranty and, at Renewd’s option, the repair or replacement services described below. some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

What is covered by this warranty?

Dignitas Distribution b.v., Burgemeester Verderlaan 11e, 3544 AD Utrecht (“Renewd”) warrants the Renewd® hardware product and accessories contained in the Renewd® packaging (“Renewd product”) against defects in materials and workmanship when used normally in accordance with the manufacturers published guidelines for a period of two (2) year from the date of original retail purchase by the end-user purchaser (“warranty period”). the manufacturer published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

What is not covered by this warranty?

This warranty does not apply to any non-Renewd® products or any software, even if packaged or sold with Renewd® hardware. manufacturers, suppliers, or publishers, other than Renewd®, may provide their own warranties to you – please contact them for further information. software distributed by Renewd® (including, but not limited to system software) is not covered by this warranty. please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Renewd® does not warrant that the operation of the Renewd® product will be uninterrupted or error-free. Renewd® is not responsible for damage arising from failure to follow instructions relating to the Renewd product’s use.

This warranty does not apply: (a) to protective coatings that are designed to diminish over time or batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component; (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Renewd® product outside the manufacturers published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Renewd®; (g) to a Renewd® product that has been modified to alter functionality or capability without the written permission of Renewd®; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the product; (i) if any serial number has been removed or defaced from the product; or (j) if Renewd® receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

Your responsibilities

If your Renewd® product is capable of storing software programs, data and other information, you should make periodic backup copies of the information contained on the storage media to protect the contents and as a precaution against possible operational failures.

Before receiving warranty service, Renewd® or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Renewd’s procedures for obtaining warranty service. before submitting your Renewd® product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

During warranty service it is possible that the contents of the Renewd® product’s storage media will be lost, replaced or reformatted. in such an event Renewd® and its agents are not responsible for any loss of software programs, data or other information contained on the storage media or any other part of the Renewd product serviced.

Following warranty service your Renewd® product or a replacement device will be returned to you as your Renewd® product was configured when originally purchased, subject to applicable updates. third party applications installed on the product may not be compatible or work with the Renewd® product as a result of the system software update. you will be responsible for reinstalling all other software programs, data and information. recovery and reinstallation of other software programs, data and information are not covered under this warranty.

What will Renewd do in the event the warranty is breached?

If during the warranty period you submit a claim to Renewd® in accordance with this warranty, Renewd® will, at its option:
(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability,
(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) exchange the product for a refund of your purchase price.

Renewd® may request that you replace certain user-installable parts or products. a replacement part or product, including a user-installable part that has been installed in accordance with instructions provided by Renewd®, assumes the remaining term of the warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. when a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Renewd’s property.

How to obtain warranty service?

Please access and review the online help resources described below before seeking warranty service an Renewd® representative or reseller can help determine whether your product requires service and, if it does, will inform you how Renewd® will provide it. when contacting Renewd® via telephone, other charges may apply depending on your location. online information with details on obtaining warranty service is provided below.

Warranty service options

Renewd® will provide warranty service through one or more of the following options:

(i) Carry-in service. you may return your product to an Renewd® retail offering carry-in service. the Renewd® retail partner may send your product to a Renewd® location to be serviced. once you are notified that service is complete, you will retrieve the product from the Renewd® location or Renewd® retail partner.

(ii) Pick-up and return service. you can make use of the pick-up and return service provided by Renewd®. follow the steps listed at and make an appointment to let the defective product be picked up at an address in Europe. once service is complete, the Renewd® location will return the product to you. Renewd® will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the product are followed.

Renewd® reserves the right to change the method by which Renewd® may provide warranty service to you, and your Renewd® product’s eligibility to receive a particular method of service. service will be limited to the options available in the country where service is requested. service options, parts availability and response times may vary according to country. Renewd® may use original products or replacement parts for service that are sourced from a country that is different from the country from which the product or original parts were sourced. you may be responsible for shipping and handling charges if the product cannot be serviced in the country or at the location it is in. if you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, v.a.t. and other associated taxes and charges.

Limitation of liability

Except as provided in this warranty and to the maximum extent permitted by law, Renewd® is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored in or used with the Renewd® product or any failure to maintain the confidentiality of information stored in the Renewd® product.

The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. Renewd® disclaims any representation that it will be able to repair any Renewd® product under this warranty or replace the Renewd® product without risk to or loss of information stored on the product.

Some states (countries and provinces) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


No Renewd® reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the Product purchase took place. Renewd or its successor in title is the warrantor under this Warranty.

UK additional warranty

If during the warranty period you submit a claim to Renewd® in accordance with this warranty, Renewd® will replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability (swap).

If the warranty does not apply or no fault is found (NFF), the Renewd® product will be rejected and sent back to the customer and they will be invoiced for the swap unit.

Next Day Swap out = Business Day only

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